If you’ve placed a prepaid order and have received damaged products, we’ll offer a full refund. If you receive an incomplete order, we’ll refund the amount for the items missing. In case you’ve placed a Cash On Delivery order, we’ll replace the items that were damaged or undelivered, free of charge. Please note to raise your request within 7 days of order delivery to avail any refunds/replacements
Drop us an email at services@whitelotus.me with an image of the expiry date on the product, within 7 days of receiving the order.
In case you seem to be missing products in your order, raise a complaint within 7 days of receiving the order and we’ll do our best to assist you. Please send us an image of your order received at services@whitelotus.me
In case you seem to have received damaged/expired/curdled products as a part of your order, raise a complaint within 7 days of receiving the order and we’ll do our best to assist you. Please send us an image of your order received at services@whitelotus.me
Unfortunately, we do not refund Cash on Delivery orders. We’re working very hard to make this option available. However, if the product is damaged/expired, we will replace the products free of charge. Drop us a line with the image of damaged/expired products at services@whitelotus.me